> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revti.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# What do the call reason categories mean?

> Understand how Revti categorises the reason for each call.

## Overview

Your AI receptionist automatically categorises every call by reason, making it easy to understand what your callers are enquiring about at a glance.

## Common call reason categories

* **New enquiry** — A first-time caller asking about your services
* **Booking request** — The caller wants to schedule an appointment
* **Pricing enquiry** — The caller is asking about costs
* **Existing customer** — A returning customer with a question or follow-up
* **Cancellation or reschedule** — The caller wants to change or cancel an appointment
* **General question** — A broad enquiry that does not fit a specific category
* **Spam or wrong number** — Irrelevant calls

## How categories are assigned

Your AI analyses the conversation content and assigns the most relevant category automatically. If a call covers multiple topics, the primary reason is used.

## Using call reasons

Filter your call history by reason to spot trends. For example, if you are getting a high volume of pricing enquiries, you may want to make your pricing more visible on your website to reduce unnecessary calls.