> ## Documentation Index
> Fetch the complete documentation index at: https://docs.revti.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Webhook not firing

> Fix issues with your webhook integration.

## Troubleshooting steps

**1. Check your webhook URL** — Go to Settings then Integrations and verify the URL is correct with no extra spaces or characters.

**2. Send a test** — Click Send Test to manually trigger a webhook. Check your receiving application to see if it arrives.

**3. Check the receiving application** — Ensure your Zapier Zap, Make Scenario, or n8n workflow is active and running.

**4. Check for errors** — Some platforms show error logs when a webhook fails to process. Review these for clues.

**5. Verify the URL is publicly accessible** — Your webhook URL must be reachable from the internet. Local development URLs will not work.

If the test payload arrives but live calls do not trigger the webhook, contact [support@revti.ai](mailto:support@revti.ai).