What do the call reason categories mean?

Understand how Revti categorises the reason for each call.

Overview

Your AI receptionist automatically categorises every call by reason, making it easy to understand what your callers are enquiring about at a glance.

Common call reason categories

• New enquiry — A first-time caller asking about your services
• Booking request — The caller wants to schedule an appointment
• Pricing enquiry — The caller is asking about costs
• Existing customer — A returning customer with a question or follow-up
• Cancellation or reschedule — The caller wants to change or cancel an appointment
• General question — A broad enquiry that does not fit a specific category
• Spam or wrong number — Irrelevant calls

How categories are assigned

Your AI analyses the conversation content and assigns the most relevant category automatically. If a call covers multiple topics, the primary reason is used.

Using call reasons

Filter your call history by reason to spot trends. For example, if you are getting a high volume of pricing enquiries, you may want to make your pricing more visible on your website to reduce unnecessary calls.